Shipping Policy

1. Our caviar is shipped refrigerated in our custom designed and insulated packaging. Your order will arrive fresh, shipped via FedEx or DHL overnight delivery.
2. Carriers will not deliver to a PO Box. Please indicate a full shipping address and telephone number when ordering.
3. We are not responsible for incorrect addresses. Please carefully check name, address and zip code of recipient.
4. Please provide any "Special Shipping Instructions" at checkout. We are not responsible, for loss or damage to deliveries requested with no signature required, or, for delivery delays that are beyond our control.
5. Perishable items are shipped next-day, and non-perishable items are shipped ground unless you have requested otherwise.
6. Orders for perishable items received by 3:00 PM Eastern Standard Time, Monday through Thursday, are processed and shipped the same-day unless a later ship date is requested. Orders received on Friday are processed same-day only if accompanied by an extra Saturday Delivery fee of $12.50 per address to our standard shipping charges. Please note that Saturday delivery is not available to all locations. If your order is urgent, please call us and we will do whatever we can to expedite it.
7. Shipping and handling charges of $25.00 for perishable items, or $15.00 for non-perishable items, are added per order for Continental US. An additional charge of $10.00 is added to each order for Hawaii, Puerto Rico, and Alaska.
8. Online orders are subject to a $25.00 minimum.
9. Prices are subject to change without notice.
10. Online images are representations only. Actual products or brands may vary.
11. Caviar can only be shipped within the continental United States. *Only non-perishable products can be shipped to Canada.